Frequently asked questions

We are at 1100 West 7800 South #18A, West Jordan, Utah 84088, inside Gardner Village.

Please be in the check-in line approximately 15 minutes before your scheduled experience time. For dinner performances, doors open about 15 minutes before your seating time and dinner follows a timed service sequence.

Parking is available throughout Gardner Village and is generally complimentary. Gardner Village may charge for parking on select high-demand or seasonal dates, including certain WitchFest dates.

Dinner performances include a seated dining service, and every seated guest chooses an entrée during checkout. Entrées are priced separately from admission and the price is shown before you pay.

Yes. The Prestige is accessible to guests with mobility needs and our team is happy to assist with reasonable accommodations. Restrooms are outside The Prestige itself but within the same building. Contact Guest Services before your visit with any specific need.

All ages are welcome. Children must be supervised and able to enjoy the experience without disrupting other guests. Some seasonal presentations include theatrical, mysterious or startling content, so please use discretion with younger children.

All ticket sales are final. Reservation changes may be requested with at least 48 hours' advance notice and are subject to availability and any price difference.

Some performances need a minimum number of guests to operate. If a show is below that minimum, we may move guests into another nearby performance or reschedule or cancel the show. We normally make that decision at least 24 hours in advance. Shows with no confirmed guests may be removed from the schedule earlier, up to 72 hours before showtime, when nearby performances have plenty of room. If your reservation is affected, Guest Services will contact you with the options available. See our Policies page for the full terms.

Mandatory charges are shown as part of the all-in ticket price before you pay. A mandatory 20% Service Charge applies to applicable purchases and is not a gratuity; additional gratuity is optional. A Ticketing & Processing Fee applies to ticketed purchases. Applicable taxes are calculated from the venue's current tax configuration and the complete price is disclosed before payment.

You are welcome to photograph the venue where permitted. Photography, audio and video recording during the performance are not allowed unless specifically authorized.

Guest Services is available at guestservices@prestigesaltlake.com or (385) 444-2998.